Mondou: redesigning in-house training from A to Z

Pet products and accessories supplier

900 employees employees

67 stores

Context

Seeking to develop its employees’ skills, boost store performance and further its strategic goals, Quebec-based pet products and accessories supplier Mondou embarked on a radical overhaul of its in-house training academy in partnership with Talentsoft.

Challenges

Move from outdated, unstructured, face-to-face training to a modern, structured, digital system. Modernize the way customers are advised. Reduce employee turnover and make it easier to recruit and integrate talents. Boost employee satisfaction through faster, more accessible training with greater autonomy and mobility. Identify key competencies by job and develop pre-boarding and onboarding paths for all employees.

Results

Agile training that empowers learners, with more interactive content and a greater focus on blended learning. 4 times faster knowledge acquisition time. Employee turnover reduced by 24%. Almost 6x higher employee satisfaction with the online training journey. Digital technology embraced company-wide. Platform rolled ou to all staff with 3 months.

The time had come to reform the training programme, update its content and digitize the way it operated. Talentsoft became a must in optimizing our stores’ performance by modernizing the way they provided advice.

Sarah Vaillancourt
Lead Project Manager Learning